Q&A with Theresa Wood and Liam Barford, Cambridge University Hospitals NHS Foundation Trust

Benchmarking success for Speciality Children’s Care and improving patient health outcomes

Q: How did you hear about  Civil Eyes/RwHealth?

Through the process of developing our new children’s hospital. RwHealth’s Benchmarking arm (formerly known as Civil Eyes Research), contributed benchmarking data and strategies at this point.

Q: How long have you been attending the Benchmarking Workshops?

We have been attending the workshops since 2018, so around two and a half years.

Q: What Led to to Join Our benchmarking series?

The ability to share thought processes with others so that we can all promote better care for children and young people.

Q: What has attending our workshops enabled you to do?

Engaging with the Benchmarking Workshops has allowed us to share different views and opinions regarding what has worked and not worked within Speciality Children’s Care. Through sharing initiatives with others, we’ve applied new learnings across many pathways, including Mental Health and Acute care an example.

“Engaging with the Benchmarking Workshops has allowed us to share different views and opinions within Speciality Children’s Care.”

Q: Before RwHealth, what benchmarking Initiatives did you use?

None.

Q: what support has interacting with other workshop members given you?

As all the members are at different stages in terms of development, we’ve been able to work with others and drill down how we can improve our services. By understanding how we have all evolved differently as organisations, and the successes we’ve all seen as independent organisations, members of RwHealth’s Benchmarking Club have been able to effectively share best practices across the board.

Q: What Value has the workshop series brought to the team?

The Club approaches Benchmarking data in a way that allows us to interact and engage with it. In addition to the benchmarking data, the clinical activity analysis conducted for the workshops has allowed us to focus on improving our services within Speciality Children’s care.

“By understanding how we have all evolved differently as organisations, and the successes we’ve all seen as independent organisations, members of RwHealth’s Benchmarking Club have been able to effectively share best practices across the board.”

Q: what Are the expected outcomes you’re anticipating?

In the future, we’re looking forward to engaging with more data and Benchmarking insights, so that we can continue to enact best practices in a way that is effective and informed.

Q: How do you imagine being a member of RwHealtH’s Benchmarking Club will Help the team in the future?

During the workshops, we’ve often touched upon innovation and service transformation within Speciality Children’s Care. These insights, shared by us and our colleagues, will support us as we all prepare for life after the pandemic.

“We’re looking forward to engaging with more data and Benchmarking insights, so that we can continue to enact res practices in a way that is effective and informed .”

KEY TAKEAWAY:

RwHealth’s Speciality Children’s Benchmarking Club provides Trusts with a forum to effectively share best practices, strategies for innovation and support in improving care for young people and children.

ABOUT Cambridge university hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust is a family of hospitals comprising Addenbrookes and The Rosie.

As part of the NHS, Cambridge University Hospitals NHS Foundation Trust delivers expert care for patients, ground-breaking research programmes and specialist treatment.